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Frequently Asked Questions

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Getting Started
Panvoxx is an AI platform that gives you access to 10 powerful AI models in one place. Each model has different strengths — from quick answers to deep analysis, creative writing to image generation. We run lean, so you get premium AI without the premium markup. Starting at just $9.90/month.
Step 1: Click "Start Free" and create an account with your email.
Step 2: Check your email (and spam folder!) and click the verification link.
Step 3: Log in and start chatting! Your 3-day trial gives you access to 9 AI models (all except Genius) with 75,000 daily credits to test properly.
Step 4: When ready, pick a plan to keep access. After the trial ends, there is no free tier — upgrade from $9.90/month to continue.
Yes! Every new account gets a 3-day free trial with access to 9 AI models (all except Genius) and 75,000 daily credits. No credit card required. After the trial ends, upgrade from $9.90/month for 9 models, or $19.90/month for all 10 including Genius.
AI Models
Panvoxx includes 9 AI models + Auto routing. Plus and above unlock all 10 (Lite includes 9 — all except Genius):

Auto (varies) — Picks the best model automatically.
Quick (1x) — Fastest. Simple questions, translations.
Flash (2x) — Fast reasoning with lightning speed.
Everyday (20x) — Recommended. Emails, code, image analysis.
Deep (30x) — Complex analysis, math, research.
Writer (26x) — Creative writing, articles, brainstorming.
Genius (55x) — Coding, legal, finance, expert tasks.
Create (~50k/img) — AI image generation and editing.
Design (16x) — Visual coding, web design, UI mockups.
Think (10x) — Step-by-step reasoning, logic, math proofs.
Reason (20x) — Deep analysis with massive context window.
Not sure? Just use Auto — it reads your message and picks the best model automatically.

Or choose manually: Quick question? Quick. Writing? Writer. Math or research? Deep. Code or legal? Genius. Want an image? Create. Step-by-step logic? Think. Long document analysis? Reason. Fast reasoning? Flash. General use? Everyday.
Step 1: Select Panvoxx Create from the model dropdown.
Step 2: Describe what you want, e.g. "A sunset over a Swedish lake".
Step 3: Wait a few seconds — your image appears in the chat.

You can also ask for multiple variations, e.g. "Give me 3 different versions".
Yes! In Panvoxx Create, upload an existing image or use one you just generated, then describe what you want changed. For example: "Make the sky more dramatic", "Remove the person in the background", or "Change the color scheme to blue tones". Panvoxx automatically chooses the best editing technique for your request.
Panvoxx Auto reads your message and automatically picks the best model for the task. Quick question? It uses Quick. Complex analysis? It routes to Reason or Deep. Creative writing? It picks Writer. Zero effort on your part — just type and get the best answer. Auto is the default model for paid users.
Genius is our most powerful (and expensive) model, available only on Plus ($19.90/mo) and higher plans. Free trial users have access to 9 models, Lite subscribers to 10 — everything except Genius. Upgrade to Plus or higher to unlock it.
Credits & Billing
Credits power your AI conversations. Every message costs credits — the amount depends on which model you use and message length. Think of it like a phone plan: texts are cheap, video calls cost more — but both are included.

Quick: 1x — Flash: ~2x — Think: ~10x — Design: ~16x — Everyday: ~20x — Reason: ~20x — Writer: ~26x — Deep: ~30x — Genius: ~55x — Create: ~50k/image

Check your balance by clicking your name in the bottom left corner.
Click your name in the bottom left corner of the chat screen. Your remaining credit balance is shown there. You can also see how many days until your credits reset.
You'll see a message that your credits are used up. You can either wait for your monthly reset, upgrade to a higher plan, or purchase a one-time credit top-up. Your conversation history is always saved — nothing is lost.
Credits reset to your full plan amount every month when your subscription renews. During the 3-day free trial, credits reset daily. Unused credits do not carry over — you always start fresh.
More powerful models use more credits per message. Tips to make credits last longer:

• Use Quick for simple questions (1x credits)
• Set Response Length to Short when you don't need long answers
• Use Auto — it picks the cheapest suitable model
• Avoid Genius (55x) for tasks that Everyday (20x) can handle
Lite ($9.90/mo): 4M credits — 10 models (all except Genius)
Plus ($19.90/mo): 9M credits — all 10 models incl. Genius
Pro ($29.90/mo): 15M credits — all 10 models incl. Genius
Business ($59.90/mo): 32M credits — all 10 models incl. Genius
Enterprise ($149/mo): 85M credits — all 10 models incl. Genius

Message counts vary by model. Genius uses ~55x more credits per message than Quick. Use the Response Length selector to control credit usage.
Yes! One-time credit top-ups:

2 million credits — $6.90
5 million credits — $14.90
10 million credits — $24.90

Top-up credits are added instantly and are valid for 12 months from purchase. They work alongside your regular plan credits.
Each plan has a daily credit limit to ensure fair usage. Most users never reach it. If you hit the limit, you can chat again the next day. If you consistently need more, consider upgrading your plan.
Each plan has a daily spending limit to prevent accidental overuse. When you see this message, you've used your daily allowance. Your cap resets at midnight UTC. You can also buy a top-up for instant extra credits, or upgrade your plan for a higher daily limit.
When you cancel your subscription, your account stays active until the end of the billing period. After that, you’ll need to resubscribe to continue using the AI models. All your conversations and history are kept — nothing is deleted. If you want your data permanently removed, let us know here.
We're a small, independent team — no billion-dollar AI labs, no corporate overhead, no investors demanding margins. We use the same world-class AI infrastructure as the big platforms, but we pass the savings on to you. You get 10 models for less than what others charge for one. Same power, smarter pricing.
Yes. No contracts, no cancellation fees. Cancel or change your plan from your account portal. Access continues until the end of your billing period.
Go to your account portal. Switch plans, update payment, or view billing history. Changes take effect immediately.
Visa, Mastercard, and American Express via Stripe (secure payment processing). All prices are in USD. Update your card in your account portal.
Contact us within 7 days of purchase. We review each request individually.
All invoices and payment history are available in your account portal. You can download PDF invoices for each payment.
We don't currently have a student discount, but our Lite plan at $9.90/month is already very affordable. Start with a free 3-day trial to see if Panvoxx is right for you.
Yes! Every plan is available as both monthly and annual. Annual billing saves you 20% — you pay for 10 months and get 12. You can switch between monthly and annual anytime from your account portal.
Yes. Your data is protected with 256-bit encryption on Nordic servers in Finland. We follow GDPR strictly. Your conversations are never used to train AI models and are never shared with anyone. All connections are encrypted with TLS 1.2+. If you cancel, your data stays safe — and if you want it permanently deleted, let us know. Read our full Privacy Policy.
Features
Yes! Click the paperclip icon in the chat to upload files. Panvoxx can read PDFs, images, Word documents, text files, spreadsheets, and more. Examples: Upload a contract and ask "Summarize the key points" or upload a photo and ask "What is this?"
Yes! When Panvoxx generates a document, article, or report, you can export your conversations as Markdown (.md), Text (.txt), JSON, CSV, or Screenshot (.png). Click the share/export button at the top of the chat to choose your format.
Yes! All models have web search built in. When your question needs current information (news, prices, weather, etc.), Panvoxx automatically searches the web and includes the results in its answer. No extra setup needed.
Panvoxx works in 55+ languages. Just write in your language and the AI responds in the same language. You can also ask it to translate between languages, write in a specific language, or switch language mid-conversation.

The voice input (microphone) also understands 55+ languages automatically — just speak and it transcribes in whatever language you use.
Yes — Panvoxx has both voice input and voice output built in.

🎤 Voice input: Click the microphone icon in the message bar to speak instead of type. Supports 55+ languages automatically.

🔊 Voice output (Text-to-Speech): A speaker icon appears under every AI response — click it to have the answer read aloud. Choose from 6 different voices.

🎧 Handsfree mode: Click the headphones icon in the message bar to enable fully hands-free conversations — your voice is automatically sent when you stop speaking, and every response is read aloud. Perfect for cooking, driving, or when your hands are busy.
Yes! Panvoxx can write, explain, debug, and review code in virtually any programming language — Python, JavaScript, HTML/CSS, SQL, Java, C++, and many more. Use Everyday for general coding or Genius for complex programming tasks.
Yes — and much more. All conversations are saved and searchable using the search bar in the sidebar. Type any keyword to find old conversations instantly.

AI Memory: Panvoxx remembers your preferences, your name, your work context — across sessions. You never have to repeat yourself.
Yes. Click your name in the bottom left corner, then go to Settings. You can switch between Light, Dark, and System (follows your device settings).
Three buttons in the chat input area: Short, Normal, and Detailed.

Short — Brief answers, uses fewer credits.
Normal — Balanced (default).
Detailed — Thorough, in-depth answers with examples.

Use Short for quick questions and Detailed when you need a deep dive. It's a simple way to save credits.
Six specialized modes that shape how the AI approaches your task:

✍️ Writer — Professional flowing prose, focus on clarity and tone.
💻 Code — Senior developer mode, clean and efficient code.
🔍 Research — Critical deep analysis with structured sections.
📚 Learn — Step-by-step explanations like a patient teacher.
⚡ Quick — Brief and direct, 1–3 sentences max.
🎨 Creative — Playful and imaginative, multiple ideas.

Select a mode from the dropdown in the chat input bar. The AI instantly adapts its entire approach.
Images generated with Panvoxx Create include a small "Made with Panvoxx" watermark. If you're on Pro, Business, or Enterprise, you can turn it off: go to Settings → Personalization and toggle "Hide watermark on images". Free, Lite, and Plus plans always include the watermark.
Yes. All plans work great for business use — writing emails, analyzing documents, creating content, coding, and more. Business ($59.90/mo) and Enterprise ($149/mo) offer the most credits for heavy usage. Contact us for questions.
Yes! Panvoxx works in any mobile browser. You can also install it as an app:

iPhone/iPad: Open panvoxx.com in Safari → tap Share (↑) → "Add to Home Screen"
Android: Open panvoxx.com in Chrome → tap menu (⋮) → "Install app"

The app looks and feels native — with its own icon on your home screen.
Yes! Ask any model to create a presentation, e.g. "Create a 10-slide presentation about renewable energy". Panvoxx generates the content as a structured document that you can copy into PowerPoint, Google Slides, or any presentation tool.
Yes! Ask Panvoxx to create tables or organize data, then export as CSV or copy into Excel or Google Sheets. For example: "Create a monthly budget spreadsheet" or "Make a comparison table of these products".
AI models are very capable but not perfect. They can occasionally make mistakes or present outdated information as current. Always verify important facts, especially for medical, legal, or financial decisions. For current information, Panvoxx uses web search to provide up-to-date answers.
Hover over a conversation in the left sidebar and click the trash icon that appears. The conversation is permanently deleted. This cannot be undone.
Privacy & Security
All data is stored on Nordic servers in Finland with 256-bit encryption. We never train AI models on your conversations or share your data. Read our Privacy Policy.
No. Your conversations are private and encrypted. Only you can see your chat history. We do not share, sell, or use your data. We do not train AI models on your conversations.
No. Your conversations are never used to train, fine-tune, or improve any AI model. Your data stays private.
Yes. We follow GDPR and store all data on Nordic servers in Finland. You have full rights to access, export, or delete your data. Read our Privacy Policy and Cookie Policy for details.
Contact us and request deletion. We delete all data within 30 days. Cancel your subscription first via your account portal.
We use only essential cookies required for login and security. No tracking cookies, no advertising cookies, no analytics cookies. Read our Cookie Policy.
Troubleshooting
1. Refresh the page (Ctrl+R or Cmd+R)
2. Try a different browser or incognito mode
3. Clear your browser cache and cookies for panvoxx.com
4. Check your internet connection
5. Wait a few minutes and try again

Still broken? Report it here
This is usually a browser cache issue. Fix: Open your browser settings → Clear browsing data → select "Cached images and files" → Clear. Then reload panvoxx.com. If you installed Panvoxx as an app, try uninstalling and reinstalling it.
1. Your payment email must match your Panvoxx account email! This is the most common cause.
2. Log out and back in
3. Click your name (bottom left) to check balance
4. Wait 5 minutes — sometimes payment processing takes a moment

Still missing? Report it here — include your payment email.
Go to the sign-in page, then click "Forgot password?" Enter your email and check your inbox (and spam/junk folder!) for the reset link. The link expires after 1 hour.
1. Check your spam/junk folder — the email often ends up there
2. Search for emails from "panvoxx" or "noreply"
3. Wait a few minutes — delivery can be delayed
4. Try signing up again with the same email

Still nothing? Let us know
Email verification protects your account and prevents abuse. It ensures that only you can access your account and that we can reach you for password resets and important account notifications. It takes just a few seconds — click the link in the email we send you.
Response time depends on the model and message complexity. Quick responds in 1-2 seconds. Genius and Reason may take 10-30 seconds for complex tasks. Image generation with Create takes 5-15 seconds. If responses are consistently slow, try refreshing the page.
Image generation can fail if:
• Your description violates content guidelines (no explicit content)
• You don't have enough credits (~50,000 needed per image)
• There's a temporary server issue

Try rephrasing your description or wait a moment and try again.
AI models can make mistakes. Tips:
• Ask the AI to double-check its answer
• Try a different model (Reason or Deep for complex topics)
• For current information, make sure web search is being used
• Always verify important facts independently

You can report issues via our feedback page.
Use our feedback page. Include what happened, what you expected, and which browser/device you're using. Screenshots help!
Contact us here. We respond within 24 hours. Include your account email and describe the issue. For billing questions, include your payment email.
Advanced
Think — Shows its reasoning step by step. Great for math, logic puzzles, and complex problems.

Reason — Our most powerful model for deep analysis and processing very long documents (up to 200,000 words).

Design — Specialized for visual coding, web design, and creating interactive prototypes with live preview.
New accounts get a 3-day free trial with access to 9 of 10 models (all except Genius), enough usage for real testing, and no image generation. After the trial ends, there is no free tier — upgrade from $9.90/month for 9 models, or $19.90/month for all 10 including Genius.
Not currently. Panvoxx is designed as a user-friendly chat platform. If you need API access to AI models, contact us and we can discuss options.
Enter — Send message
Shift+Enter — New line (without sending)
Ctrl+Shift+N — New conversation

On Mac, use Cmd instead of Ctrl.
You can send very long messages — there's no practical limit for normal use. The AI models have large context windows, meaning they can process long conversations and documents. Reason has the largest context window and can handle documents up to ~200,000 words.
You can export any AI-generated document as PDF or Word and share it. Direct conversation sharing via link is not currently supported — your conversations are private by design.
Yes! Log in on your computer, phone, and tablet with the same account. Your conversations sync automatically across all devices. You can be logged in on multiple devices at the same time.
Panvoxx is built by ElipTor AB, based in Sweden. We're a small, independent company focused on making powerful AI accessible and affordable for everyone.

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